ORDER CANCELLATION, RETURN AND REFUND POLICY

At Island Rangoli, we value our customers and strive to deliver high-quality handcrafted products with care and precision. This Policy sets out the terms governing order cancellations, returns, and refunds for all purchases made through our platform. By placing an order with us, you acknowledge and agree to the terms of this Policy.

1. Order Cancellations

Prepaid Orders: All prepaid orders are final and non-cancellable. Once an order is placed using any prepaid payment method (including but not limited to credit card, debit card, UPI, or net banking), it cannot be cancelled, modified, or refunded under any circumstances.

2. Returns and Refunds

Due to the nature of our business and products, Island Rangoli does not accept returns or provide refunds for any orders, whether COD or prepaid. All sales are considered final once confirmed.

3. Damaged, Defective or Incorrect Products


We request our consumers to immediately make a video of receiving product and count in the number of articles you ordered, while making video for future reference.  
If you receive a product that is:

Damaged during transit, or materially different from what you ordered, you are required to notify us within 24 (twenty-four) hours of delivery.

To verify the claim, you must provide a clear and complete unboxing video of the parcel at the time of opening. Claims without such evidence may not be entertained.

Once the claim is verified, Island Rangoli will, at its sole discretion, arrange for a replacement of the product. No monetary refunds will be issued.

4. Replacement Delivery Timelines

Replacement deliveries shall ordinarily take:

7–8 business days during non-festive seasons, and

12–15 business days during festive seasons or periods of high demand.

5. Contact for Assistance

All cancellation requests (COD only), replacement requests, or order-related concerns must be raised strictly within the timelines specified above. Customers may reach us at:

Email: info@islandrangoli.com

WhatsApp: ‪+91 7840803832‬

6. Policy Acceptance

By placing an order with Island Rangoli, the customer confirms that they have read, understood, and agreed to be bound by the terms of this Cancellation, Return and Replacement Policy.